FAQs
What is Urban Nest Goods?
Urban Nest Goods is an online store offering thoughtfully selected home essentials, kitchen gadgets, home decor, and everyday lifestyle products designed to make modern living easier, cozier, and more stylish.
Where do you ship from?
Our products are shipped from trusted fulfillment partners and warehouses, depending on the item and availability. This allows us to offer a wider range of unique and practical home goods.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping availability and delivery times may vary based on your location.
How long does shipping take?
Order processing usually takes 1 to 3 business days. Delivery typically takes between 7 to 15 business days, depending on the product and destination. Estimated delivery times are shown at checkout.
How can I track my order?
Once your order ships, you will receive a tracking number by email. You can use this number to track your package anytime.
What if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery. Include your order number and clear photos so we can resolve the issue quickly.
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unused and in original packaging. Some products, such as personal care or clearance items, may not be eligible for returns.
How do I request a return or refund?
Simply reach out to our customer support team with your order number and reason for return. We will guide you through the next steps.
Are your products high quality?
Yes. We carefully select products based on functionality, durability, and customer satisfaction to ensure they meet our quality standards.
Do you offer discounts or promotions?
Yes, we regularly run special offers, seasonal sales, and exclusive deals. Subscribe to our newsletter or follow us on social media to stay updated.
Is my payment information secure?
Absolutely. Our website uses secure payment gateways and encryption to protect your personal and payment information.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options available at checkout.